“Resistance melts when exposed to action.”
For Julhiet Sterwen, change management is bound to move things around. We do believe that: “Resistance melts when exposed to action.” We event prefer to talk about “concerns” rather than “resistance”, in order to be more positive and broader. In other words, we think that action leads to commitment.
That is why all the people implied into the change process must be quickly set into motion. The diagnosis phase is thus short and already turned towards motion and adhesion.
We do not stick to the classical sociology of the organizations, which grants much importance to all the phases of diagnosis. Regarding the speed of the projects, it is mandatory to imply people quickly in the action. Our ambition is indeed to go beyond mere adhesion: we want people to speak about the project and turn collaborators into ambassadors. To achieve that, we add to classical approaches of change management tools and methods borrowed from internal marketing.
At Julhiet Sterwen, change management is carried by clearly definite objectives which hold in 3 letters: CAP. The idea? To help employees to:
• To know and Comprehend the challenges of the change;
• To Act and Adhere to this change;
• To Participate and Promote the change.
To achieve our customers’ goals, we implement an iterative approach of change in 4 steps: to know, to know how to make, to make and to make know. It is our XChange model.
8, because our approach is based upon 8 convictions.