Definition of employee experience
For Julhiet Sterwen, the employee experience refers to everything that helps attract, retain and develop the skills of employees. It covers a wide scope, from human relationships to digital technology, and is created through both actions and perceptions (“Am I being treated kindly, respectfully and fairly?”).
A positive employee experience generates long-term engagement. Employees who feel heard by their companies will also listen to the needs of clients.
And when they move on, they remain ambassadors of their former organizations.
Employee experience and engagement
This issue has become particularly relevant as the world undergoes its fourth industrial revolution. With new digital technology, artificial intelligence, ongoing economic uncertainty and ecological change, corporate needs are developing at an increasingly fast pace, with little visibility for HR managers.
Employees’ aspirations have changed radically in recent years, as they seek to combine employability and meaning.
In this new context, how can we offer employees a remarkable, memorable experience?
How can we attract talents and retain them?
The employee experience starts from the very first contact with the brand. The attractiveness of the brand and in particular the employer brand is critical for encouraging talents to apply. The design and implementation of the recruitment process are also critical.
Employee skills development
For skills development and career building, numerous issues need to be addressed, including:
How can we help employees develop their skills, especially soft skills, beyond a narrow focus on technical, job-related knowledge?
To support these efforts, which flexible, scalable career management tools and processes should we develop, taking into account each company’s specific features?
And perhaps more importantly, how can we offer employees a lasting sense of purpose in their everyday work?
Corporate culture and organization
Corporate culture provides a framework for the organization and its management practices. Every company has its own DNA or specific features. Nowadays, digital transformation and changes in society are shaking up the rules of the game and transforming employees’ perceptions of their company, as shown by our Digital Workplace Barometer.
- How should my corporate culture adapt to these changes?
- How should my organization evolve?
- What does that mean for our management practices?
- How can we become more agile?
- How can we create a climate that promotes employee satisfaction and engagement?
- How can we build trust?
Commercial real-estate is evolving, offering a powerful way to promote creativity and teamwork, with movable partitions, landscaping, and so on.
At the same time, the digital transformation has brought new tools enabling companies to adopt new collaborative ways of working.